February 27, 2026
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Technology

Online hotel bookings come under scrutiny for ‘monopoly’ abuses

Numerous Australians turned to lodge reserving platforms over the summer season break to check the very best offers for his or her vacation locations.

Whereas handy for vacationers, one senior politician is worried the websites are charging lodging operators hefty charges for what is actually a fee processing service.

Assistant Competitors Minister Andrew Leigh additionally worries they’re punishing lodge operators that ask prospects to e-book straight by pushing their listings to the underside of search pages.

Such conduct is an instance of a tightly concentrated market, with many suppliers however only some reserving platforms.

“When you’ve monopoly or oligopoly gamers, there’s at all times a danger they’re going to cost an excessive amount of and abuse their monopoly place,” Dr Leigh advised AAP.

The federal authorities is investigating choices to advertise competitors within the lodging reserving market and will probably be watching different sectors dominated by a handful of gamers.

‘Extra laws’

“You possibly can consider this in the identical means as the federal government regulates industries on nationwide safety grounds,” Dr Leigh mentioned.

“When the utility will get to a sure scale, it turns into vital for nationwide safety functions and the federal government steps in to impose further laws.”

Since taking workplace on the election the writer, lawyer and former economics professor has kicked off Labor’s pro-competition agenda.

He sees Australia’s financial system as removed from match match and says rising market focus is partly guilty for diminishing dynamism and productiveness.

Virtually each Australian trade – department shops, newspapers, banking, supermarkets – is dominated by a couple of behemoths, Dr Leigh mentioned.

“We wish to envision an Australian financial system the place folks have as many selections as they’ve sporting groups to select from.”

When corporations have few opponents, they’re able to cost greater costs as shoppers haven’t any different alternative however to purchase their merchandise.

There’s proof of this occurring with mark-ups – the hole between what it prices to provide a product and the way a lot shoppers pay – rising in extremely concentrated industries.

Dr Leigh can be involved about sluggish job-switching – robbing staff of pay rises and corporations of the expertise they should innovate – and the low fee of enterprise start-ups in Australia.

Worldwide giants

Expertise poses a serious problem as a whole lot of competitors points are within the digital area, he mentioned.

“These platforms profit drastically via scale – it does not value twice as a lot to run a social media platform for twice as many customers.”

The buyer watchdog has been keeping track of these platforms via an ongoing digital platform providers inquiry.

Dr Leigh mentioned assessing the Australian Competitors and Client Fee’s suggestions can be a precedence in 2023.

Whereas hardly ever primarily based in Australia, digital corporations should not exempt from Australian competitors regulation. For instance, Australian legal guidelines have been capable of regulate social media giants via the information media bargaining code.

These legal guidelines endeavored to appropriate an imbalance on this relationship – publishers wanted social media corporations to flow into their tales, whereas the social media platforms weren’t reliant on anybody outlet regardless of information usually being good for engagement and promoting {dollars}.

“So we must always by no means imagine that Australia is just too small to have an affect on the way in which during which platforms behave,” Dr Leigh mentioned.

-AAP



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