The Commonwealth Financial institution has cut up its Digital, Operations and Expertise (DOT) division beforehand led by chief digital officer Fredrik Lindström.
The previous DOT division was as soon as described on-line as being “on the intersection of [the] retail banking companies (RBS) and enterprise companies (ES)” divisions. ES has since been renamed ‘Technology’.
The financial institution has appointed two govt common managers (EGMs) to steer the brand new elements.
Lindström shifts from CDO to the brand new position of EGM of retail expertise, reporting to the brand new group govt of expertise and group CIO Gavin Munroe.
Munroe was named because the financial institution’s tech chief in August final yr and started in mid-November.
The opposite a part of the previous DOT division is now being led by Meg Bonighton, as EGM of digital and buyer.
Her appointment was first revealed in mid-December; she was beforehand buyer administration and loyalty govt at Telstra.
Bonighton began within the new EGM position on the Commonwealth Financial institution on January 30 and is chargeable for bringing an elevated buyer focus to the financial institution’s digital providing, spanning each its retail and enterprise operations.
“As Australia’s largest financial institution, with eight million digitally lively prospects, CommBank is dedicated to placing the client on the coronary heart of all of our digital design and resolution making,” RBS group govt Angus Sullivan mentioned.
“Meg’s appointment will assist us to proceed to construct on our customer-centric method to banking and digital engagement.”
The financial institution this week additionally named a brand new chief digital officer for retail banking companies (RBS) that reviews on to Bonighton.
An e mail sighted by iTnews introduced the brand new RBS CDO as Ilona Oshana, the present head of digital banking expertise at Macquarie Group.
She is ready to affix the Commonwealth Financial institution from March 1.
“Ilona is a digital chief with virtually a decade-and-a-half of expertise masking digital technique and innovation, digital banking platforms, and buyer expertise,” Sullivan wrote within the e mail announcement.
“[She] is a terrific addition to the digital and buyer staff and can be targeted on driving the continuing end-to-end digitization throughout our buyer expertise.”
At Macquarie, she led and executed digital and innovation technique for its digital banking expertise apps.
Oshana’s appointment is alleged to have come “following an in depth recruitment course of”.
