Lots of of Jetstar passengers have been stranded for greater than 18 hours in a Japanese airport with little meals after a snowstorm and a PA system difficulty delayed their flight again to Queensland.
No less than 250 passengers caught in Osaka have been meant to fly again to Cairns at 9pm on Wednesday evening once they acquired the information that the snowstorm would considerably delay their plans.
“Caught at Kansai airport in a single day,” one particular person tweeted, posting a photograph of the snowfall exterior.
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Vacationers needed to arrange camp within the airport for hours as they waited for updates.
“The flight was initially delayed on account of heavy snowstorm which closed the one bridge connecting Kansai Worldwide Airport to mainland Osaka, stopping our crew attending to the airport,” a Jetstar spokesperson instructed 7NEWS.com.au.
“The bridge has since been reopened, nevertheless, an issue with the plane’s PA system sadly precipitated an extra delay, and we are going to at all times put security earlier than schedule.”
Passengers got muesli bars, meals vouchers and blankets at 4am the next morning.
Vacationers additionally took to social media to specific their frustrations with the airline.
“24 hours at #osakakansaiairport and counting,” one particular person mentioned on Instagram.
“All we’ve got been given is a blanket, one $10 voucher and a few water. No meals, comfort retailer fully offered out.
“We’re chilly, drained and ravenous. We can’t go away and need assistance.”
Jetstar responds
Jetstar has since apologized for the delay.
“We’re very sorry for the delays to this flight. We respect it has been a irritating expertise whereas we labored to get prospects on their means as shortly as attainable.”
“We’ve organized lodge rooms for patrons or will reimburse those that desire to ebook their very own lodging. We’ll additionally cowl transport prices to and from the airport, meals and different cheap bills.”
Jetstar confirmed that the flight will now depart at 10am native time on Thursday.
Heavy snow blanketed elements of Japan on Wednesday and precipitated site visitors, tons of of flight cancellations and delays in prepare journey.
Excessive climate is predicted to proceed in Japan by Thursday.
